Design Process

Q. Can you make any survey marker, benchmark or award?

A. Yes. Our processes are built for customization so we can make any survey marker or benchmark in the U.S. or the World without expensive tooling cost. From Everest to Whitney, anything is possible including personalized names and dates. We also offer survey markers to commemorate life events, professional achievements and more…

Q. Where can I research actual benchmarks in the U.S.?

A. The USGS database is a pretty cool site. It is located at www.ngs.noaa.gov/NGSDataExplorer/

Q. Do I need to place a order before starting the design process?

A. No. We are happy to start with the design process which you will have the opportunity to make as many adjustments or changes prior to placing order. There are three ways to start designing, either: 1) Select and save a benchmark image, upload and include personalization details when placing order 2) Create a sketch and upload when placing order 3) Email us your details and we will provide a few ideas at no charge.

Q. Can I engrave something on the back?

A. Yes. Inside the felt backing on the back, there is a 1.5″ diameter space to diamond engrave a message or image. We request a $3 each charge to do so.

Q. How long does the design process take?

A. We will send you a proof for your approval within 1-2 days. Upon approval, please allow 3 to 5 business days for engraving.

Q. What file formats do you accept?

A. We accept all standard artwork formats. Send us your artwork and we’ll provide an online proof. You can request changes to your proof and we will make them for free until you approve a final layout. While we accept all standard artwork formats, we recommend uploading vector artwork when possible (i.e. AI files or EPS files).

Q. If I send a picture of a previous product we made, can you match it?

A. Yes, we match existing benchmarks all the time. We ask you send a photo and we will try to match as close as possible.

Benchmark & Engraving Questions

Q. How long does the engraving process take?

A. Upon approval of proof, please allow 3 to 5 business days for engraving. If needed to support a event, we can engrave and ship next day and always send the tracking number once in route.

Q. What size and finish is the benchmark?

A. Each benchmark is 3.25” x 1/8″ with a satin finish and polished edges. Includes felt backing if not mounted.

Q. Do the benchmarks come with a dome?

A. Yes they all come with a convex dome to replicate many authentic survey markers. This forming process is after engraving so if desired, we can leave flat as well.

Q. What engraving and material styles are available?

A. We offer four styles. Cermark laser in stainless and deep engraving in pewter, brass and bronze.

Q. What is the difference between Cermark and Deep Engraving?

A. Cermark fuses the design into the metal but the surface still feels smooth to the touch. Deep engrave chips the metal out closer to a replica.

Q. Can I place a image on my benchmark?

A. Yes the image is possible on either engraving style. For cermark engraving, the image will be vectorized allowing great detail such as a emblem, logo, etc. The deep engrave will have more of a outline of the image. 

Q. What color is the design text for a deep engraving benchmark?

A. For deep engraving, we fill the engraved design with black oil base gloss paint. We can offer different colors upon request or leave without a paint fill to naturally age.

Q. Is there a price break for multiple quantities?

A. Our processes are built for customization so the manufacturing time is the same for 1, 5 or 10 but we are happy to provide a discount for larger orders.

Display & Care Questions

Q. What packaging is included with my benchmark?

A. Packaged in a black matte gift box with mini base, soft velvet pouch, certificate of authenticity and product information card.

Q. What display options are available for my benchmark?

A. Multiple display options are available including walnut base, paperweight, base with nameplate, and plaques. All made with premium walnut in the USA.

Q. What can I do to clean my benchmark?

A. Generally wipes clean but if needed, use the soft side of a sponge with warm water and dish soap, the gentle rub along the direction of the metal’s grain. Rinse and dry thoroughly. For a shiny and streak-free finish, apply glass cleaner or a few drops of olive oil when finished.

Q. What if my brass or bronze benchmark is tarnished?

A. If the benchmark is a bit tarnished, use “Brasso Metal Polish” by rubbing along the metal grain’s direction which you can get on Amazon for a few bucks. For a home remedy, dissolve teaspoon of salt into one-half cup of vinegar, and add flour until the mixture becomes a paste. leave for about 10 minutes, then rinse with warm water and buff dry.

Q. Do you offer benchmarks to permanently set outdoors?

A. Our brass deep engraved benchmarks are perfect for the outdoors and most durable. If setting on rock or other surface, we recommend Loctite Metal and Concrete Epoxy (1919325) which you can find on Amazon.

Shipping & Delivery

Q. How long will it take for my order to arrive?

A. We ship USPS for all customer orders which take between 1-3 days. Offer a flat rate shipping based on order type. Benchmarks $5, Mini $3 and Magnets $1 regardless of quantity. 

Q. How much does it cost to ship?

A. We ship USPS for all customer orders and offer a flat rate shipping based on order type. Benchmarks are $6, mini are $4 and magnets $1 regardless of quantity. Wine engraving is a bit more due to the shipping requirements. 

Q. Do you offer expedites for shipping?

A. We are happy to support a expedite request, but will attempt to engrave same or next day after proof approval to maintain our flat rate shipping cost for you. If needed, we can certainly invoice for a overnight requirement. 

If these FAQs did not answer your question, send us a note via the form below or to sales@mountainmonkeycompany.com.and we will response ASAP to your request. Feel free to text or call 626-318-7213 as well.